★★★★★ 4.9 Rating · 75+ Reviews | A Rating on BBB | Trusted by New Yorkers Since 2018 | Insured Up To $1,000,000

West Village's #1 Rated Maid Service & House Cleaning — From $59/hr

✓ No money upfront ✓ Payment upon completion ✓ No contracts ✓ Flat hourly pricing

Self Booking $10 Off — or Text (212) 202-8400

Pricing, availability, and scheduling in seconds. One page. Quick. We confirm by text within 15 minutes.

Client Supplies & Equipment

$59/hr

You provide the cleaning supplies and equipment. We bring an experienced, background-checked professional cleaner to do the work.

10% off weekly · 5% off biweekly & monthly

Same-Day / Emergency

$89/hr

Need it today? We dispatch a professional cleaner to your West Village door within hours.

2-hour minimum on all bookings (first-time cleanings included). Bookings with 2 or more cleaners require 48 hours notice, carry a 4-hour minimum, and receive no discounts — a multi-cleaner booking with under 48 hours notice is billed at emergency pricing ($89/hr).

West Village's Trusted Home Cleaning Company Since 2018

Welcome to West Village Maid Service

West Village Maid Service is a locally-operated branch of The NYC Maid, one of the highest-rated cleaning companies in the New York metropolitan area. We brought our reputation, our cleaners, and our flat-rate honesty model down to West Village and Greenwich Village because the historic townhouses, brownstones, and boutique condos of West Village deserve the same caliber of service the finest buildings in New York get every week.

We are not an app. We are not a faceless dispatch platform. We are not a gig-economy marketplace that pairs you with whoever happens to be walking past your building. We are a small, deliberately-grown cleaning company that treats every home on every block of West Village like our own — because our reputation in this neighborhood, and across Lower Manhattan, depends on exactly that.

Whether it is a weekly maintenance cleaning for your West Village apartment, a deep clean before guests arrive for a long weekend, a move-out cleaning for your West Village condo, or a post-renovation cleanup in your newly-finished West Village home — we handle every corner of residential cleaning with care, detail, and genuine pride in the craft. West Village is a neighborhood that pays attention to details — the finishes, the lobbies, the pride of ownership — and we bring the same attention to every home we enter.

Our cleaners are not contractors we meet on a Tuesday and forget about by Friday. Every person who walks into your home is background-checked, trained to our specific standards, and compensated fairly enough that they stay with us for years. That is not a minor operational detail — it is the reason our work is consistent, our recurring clients see the same face every visit, and our five-star reviews keep coming. You cannot build a 4.9 rating on disposable labor. Nobody can.

Our clients in West Village and across Lower Manhattan are not shopping for the cheapest quote on Thumbtack. They are looking for someone reliable. Someone who remembers how they like their guest bathroom re-stocked. Someone who notices that the powder room hand towels got swapped last week. Someone who treats the hardwood the way the contractor who installed it would want it treated. That is what we deliver, week in and week out, from one corner of West Village to the next.

We started in 2018 with one cleaner and a commitment to doing this business the right way — transparent pricing, fair wages, insured work, and communication so fast it feels like you have a cleaning company on retainer. Today we are one of the most recommended cleaning services in the New York metro area, with a 4.9-star rating and a waitlist for recurring slots in certain buildings. West Village Maid Service is our way of bringing that reputation home — right to the doorman desks of Lower Manhattan.

So whether this is your first time hiring a cleaner or your fifteenth, whether you are in a West Village rental or a brand-new condo, whether you need every-other-Friday service or a one-time deep clean before a showing — you are in the right place. Read on. Text us. We answer fast.

West Village Maid at a Glance

2018

Founded

4.9

Client Rating

75+

Verified Reviews

$59

Starting Rate/Hr

What You Can Expect

  • Same cleaner on every visit — someone you know, someone you trust
  • Background-checked, insured, and professionally trained staff
  • No money upfront — pay only after your cleaning is complete
  • No contracts, no commitments — stay because you are happy
  • Flat hourly pricing with zero hidden fees or trip charges
  • Responsive support — text us anytime, we answer fast
  • Full re-clean guarantee if anything is less than perfect
  • Backed by The NYC Maid — a 5-star operation since 2018

West Village Maid Service Pricing — Hourly Rates, Average Costs & What to Expect

How Much Does House Cleaning Cost in West Village, New York, NY?

We keep it simple: flat hourly rates, no hidden fees, no contracts, no surprise line items. Choose the option that fits your situation. Every tier includes the same professional, background-checked cleaners — the only thing that changes is who brings the supplies and how fast we need to get there.

Client Supplies & Equipment

$59/hr

10% off weekly · 5% off biweekly & monthly

You provide the cleaning supplies, equipment, and products. We bring an experienced, background-checked professional cleaner who knows exactly how to use what you have on hand.

Best For

  • Budget-conscious households who already own supplies
  • Recurring weekly or bi-weekly clients looking for the lowest rate
  • Clients with specific product preferences (eco-friendly, fragrance-free, hypoallergenic, pet-safe)
  • Smaller homes where a good vacuum and the basics are already in the closet

Average Cost Examples

  • Studio / 1BR: $118 – $177 (2–3 hrs)
  • 2BR home: $177 – $236 (3–4 hrs)
  • 3BR home: $236 – $354 (4–6 hrs)
  • 4BR+ home: $354 – $472 (6–8 hrs)
Most Popular

We Bring Everything

$69/hr

20% off weekly · 10% off biweekly & monthly

We bring every professional-grade supply, every tool, every microfiber, every commercial-grade vacuum, every mop head, every cleaning product. Just open the door and we handle the rest from start to finish.

Best For

  • Most West Village homes — no storage required for bulky supplies
  • First-time clients who want a completely hassle-free experience
  • Deep cleaning, move-in / move-out, and one-time bookings
  • Clients who want consistent, professional-grade results every time

Average Cost Examples

  • Studio / 1BR: $138 – $207 (2–3 hrs)
  • 2BR home: $207 – $276 (3–4 hrs)
  • 3BR home: $276 – $414 (4–6 hrs)
  • 4BR+ home: $414 – $552 (6–8 hrs)

Same-Day & Emergency

$89/hr

Need a cleaner today? We dispatch a professional to your West Village door within hours of your text. All supplies and equipment included. Same-day cleaning for the moments when you need it most.

Best For

  • Unexpected guests arriving tonight or tomorrow morning
  • Post-party or post-event cleanup
  • Last-minute move-out before a landlord or management walkthrough
  • Real estate showings with less than 24 hours notice

Average Cost Examples

  • Studio / 1BR: $178 – $267 (2–3 hrs)
  • 2BR home: $267 – $356 (3–4 hrs)
  • 3BR home: $356 – $534 (4–6 hrs)
  • 4BR+ home: $534 – $712 (6–8 hrs)

West Village Cleaning Cost Tips — How to Get the Best Value

  • Book recurring service for the best rate

    Weekly and bi-weekly clients at $59/hour save significantly over one-time deep cleans. A weekly 2-hour clean is just $118 per visit — less than most West Village dinners for two, for a home that stays guest-ready all year.

  • Your first cleaning will run long — after that, much shorter

    Initial deep cleans in an existing home typically run 4–6 hours because we are catching up on weeks or months of buildup. Recurring maintenance cleans after that are usually 2–3 hours because we are maintaining, not resetting.

  • Provide your own supplies to save $10/hour

    The difference between $59/hour and $69/hour is who provides supplies. If you have a vacuum, a mop, and basic products you trust, you save $10/hr — that adds up to $20–$40 on a typical visit.

  • Declutter before we arrive

    Our cleaners are most efficient when surfaces are accessible. The less time our team spends moving toys, mail, and laundry, the more time we spend actually cleaning — better results, lower hourly bill.

  • Bundle services when you are moving

    Moving into West Village? Book a move-in deep clean at $69/hour, then transition to weekly or bi-weekly at $59/hour with your own supplies for ongoing maintenance — same crew, same standard, lower ongoing cost.

  • Combine seasonal chores with regular cleans

    Our team can layer oven cleaning, fridge cleaning, or interior-window work onto a regularly-scheduled visit — add an hour or two to your normal clean rather than paying for a separate service call.

What Affects the Cost of Cleaning in West Village?

  • Home size and layout

    A studio in West Village may take 2 hours. A 3-bedroom condo with multiple bathrooms may take 5 or 6. We charge by the hour so you only pay for the time the home actually needs — no inflated flat quotes based on square-footage tables.

  • Cleaning type

    A regular maintenance clean is faster than a deep clean. Deep cleans cover inside appliances, baseboards, window tracks, behind furniture, inside cabinets, light fixtures, and detailed scrubbing — expect roughly double the time of a maintenance clean.

  • Condition of the space

    A well-maintained home that gets cleaned weekly takes less time than a first-time clean or post-construction job. Recurring clients see their bills steadily come down as we get the home to a baseline and simply maintain it.

  • Supplies

    At $59/hour you provide supplies. At $69/hour we bring commercial-grade vacuums, microfiber systems, and professional products. Both options include the same quality of work — the only difference is logistics.

  • Urgency

    Same-day and emergency service is $89/hour because we prioritize your booking and dispatch immediately. Plan a couple of days ahead to save — most clients book 2–3 days in advance and lock in our standard $59 or $69 rate.

  • Pets, children, and home complexity

    We adjust cheerfully for pet hair, toys, strollers, gated rooms, and homes with children. It is simply factored into how long the clean will take — no penalty pricing, no extra fees for families.

How Our Pricing Compares to Lower Manhattan Cleaning Companies

Most NYC cleaning companies charge $80–$140/hour, or they use opaque flat-rate quotes that hide the true hourly cost behind a big number. We publish our rates, charge by the hour, and never surprise you with add-on fees. What you see is what you pay — every time.

NYC Average

$80–$140/hr

West Village Maid

$59–$89/hr

You Save

25–40%

Real Cleaning Service Reviews From Verified Clients

4.9-Star Rated Maid Service — Read What Our Clients Say

Every review is from a verified client of West Village Maid Service and our parent operation, The NYC Maid. From deep cleaning and regular maintenance to move-in / move-out and same-day emergency service — see why clients across Lower Manhattan and New York City rate us five stars.

B
West Village Maid Service Reviews
Verified Client Reviews
4.9 ★★★★★ (75+)
D
Desiree Marie
Yesterday
★★★★★
I cannot recommend this company enough. I found myself in a bind and made a last-minute, desperate call late at night. They answered, were incredibly understanding, and had someone at my door first thing the next morning.
C
Cristina Garelli
5 days ago
★★★★★
Gloria did such a wonderful job. Came back to my home smelling fresh and clean. She even cleaned all three of my windows without being asked.
H
Hailey R.
6 days ago
★★★★★
Gloria did an incredible job — very thorough, showed up on time, and did not leave until everything was spotless. Jeff was very easy to coordinate with. Highly recommend.
R
Roy Khoury
1 week ago
★★★★★
Pilar was great, very friendly, and thorough with her cleaning. Definitely recommend to anyone in Lower Manhattan looking for a trustworthy crew.
O
Ofek I.
2 weeks ago
★★★★★
Maria did a great job, with a thorough clean of the bathroom, and the overall process was very seamless.
F
Fanny K.
2 weeks ago
★★★★★
Amazing cleaner and customer service. I should have called this company sooner — worth every penny.
J
Jessica Pace
3 weeks ago
★★★★★
Ines was incredible. Loved this job. Worth every penny. Will be booking again for sure.
G
Gerianne Perez
3 weeks ago
★★★★★
Karina was absolutely incredible. She was so thorough, fast, and efficient, and left my home looking better than I could have imagined.
M
Marisa A.
3 weeks ago
★★★★★
I was in a stressful situation after another cleaning company canceled on me last minute, and this team fit me in right away. Thorough, friendly, and did an amazing job.
A
Ashley Austin
4 weeks ago
★★★★★
Gloria was really great. She deep-cleaned beautifully, and the company made sure they got me in for a same-day fast request. Truly responsive.
J
Jordan Chacon
5 weeks ago
★★★★★
Gloria was amazing. This was our first time using this service and it definitely will not be the last. I do not think I have ever seen my fridge this clean.
G
Giana H.
5 weeks ago
★★★★★
Karina came and cleaned our whole apartment and it was spotless. The rate was a lot better than other cleaning services I have used for a deep clean.
S
Shannon Atran
6 weeks ago
★★★★★
Karina was incredible. Extremely meticulous and left my place spotless. 10/10, will definitely use again.
B
Brad Lieberman
9 weeks ago
★★★★★
Jeff is a real gem. Super communicative, easygoing, and responsive. In a city with a lot of fly-by-night operations, this team is the real deal.
K
Kelly Gay
13 weeks ago
★★★★★
What a gift to have found this team and Jeff, the owner. The cleaner did a wonderful job — thorough, detail-oriented, and left everything spotless.
M
Mona A.
17 weeks ago
★★★★★
Needed a deep clean before moving in. It was amazing to place a request and have someone show up the next day. Highly recommend.

Professional West Village House & Apartment Cleaning Services

Deep Cleaning, Regular Maid Service & More in West Village, New York, NY

From weekly maid service and deep cleaning to move-in / move-out cleaning, post-renovation cleanup, and same-day emergency cleaning — we handle every type of residential cleaning across West Village and Lower Manhattan. Every cleaner on our team is background-checked, licensed, and insured.

🧹

Regular Maid Service

Weekly, bi-weekly, and monthly maintenance cleaning designed to keep your West Village home consistently guest-ready. Priority scheduling, same cleaner every visit, and a 10% recurring discount after your first clean.

🧽

Deep Cleaning

Inside appliances, baseboards, interior window sills, crown molding, behind and under furniture, light fixtures, and a detailed scrub of every surface. The complete reset for homes that have not had a deep clean in a while.

📦

Move-In / Move-Out Cleaning

Whether you are moving into West Village or out of it, we get the home spotless for the next occupants or for your own fresh start — including inside cabinets, drawers, appliances, and closets.

🔨

Post-Construction & Renovation

Dust, drywall residue, paint splatter, tile grout haze, and the fine construction film that settles everywhere. We specialize in getting your newly-finished kitchen, bathroom, or renovated condo truly move-in ready.

Same-Day & Emergency Cleaning

Guests arriving tonight? Showing tomorrow morning? Realtor needs the home staged by 10 a.m.? Text us — we dispatch a professional to your West Village door within hours, supplies included.

🏠

Airbnb & Short-Term Rental

Fast-turnaround cleaning between guests — fresh linens, restocked supplies, spotless bathrooms, and a staged-photo-ready home before the next check-in. Designed for Lower Manhattan short-term rental hosts.

🎉

Pre-Event & Post-Event Cleaning

Hosting a West Village dinner party, birthday, or holiday gathering? We make sure the house is guest-ready before, and we put it back together after. Book both visits and save.

🪟

Interior Window & Glass

Streak-free interior window washing, glass doors, mirrors, and glass shower enclosures. Often added as a layer on a deep clean for homes with a lot of natural light and a lot of glass.

🏢

Small Office Cleaning

West Village professional offices, medical suites, and small retail spaces. Evening and after-hours scheduling available. Contact us for a custom quote based on square footage and frequency.

Insured Up To $1,000,000 Lower Manhattan Cleaning Company

Why West Village Trusts Us With the Keys to Their Homes

We provide personalized, hourly cleaning pricing for each unique home — ensuring high-quality work tailored to your space. No contracts, no hidden fees, no surprises on the invoice, no upsells the day of the clean.

Every cleaner on our team is fully background-checked and insured. Whether you need regular weekly maintenance in a West Village high-rise, a deep clean before a holiday in a West Village condo, a post-renovation cleanup in a newly-finished West Village home, or move-out prep in a West Village rental — we have the team, the tools, and the track record.

The difference between a cleaning company that lasts and one that disappears after a season comes down to three things: how you treat your clients, how you treat your cleaners, and how honestly you communicate when something goes wrong. We built our operation around all three — and it is why our West Village clients become our Greenwich Village clients, become our Meatpacking District clients, become our Chelsea clients.

Background-Checked, Insured & 4.9-Star Rated

  • 🛡Full general liability insurance and bonding on every single visit — up to $1,000,000 coverage.
  • 📋Every cleaner is thoroughly background-checked before their first shift. No exceptions, no gig-economy workaround.
  • 🏠Trained in NYC home care — pre-war walk-ups, brownstones, condos, lofts, new luxury developments.
  • 4.9-star rating with 75+ verified client reviews across our West Village and NYC operations.
  • 💰Transparent hourly pricing starting at $59/hour — posted right here on the site, with no fine print.
  • Satisfaction guaranteed — if any part of the clean was less than perfect, we come back to make it right at no cost.
  • 🤝Same cleaner on every recurring visit — we match you with someone and keep them on your schedule.
  • 💬Text-based support with genuine humans on the other end, responding in minutes, not days.

Real West Village & Lower Manhattan Cleaning Reviews

"After trying three different cleaning companies across NYC, West Village Maid is hands down the most thorough, the most communicative, and the most reasonably priced. Our cleaner remembers how we like things, the apartment always smells amazing when we get home, and we never stress about a key or a schedule anymore. A real relationship, not a transaction."

— Jenna M., West Village Resident

How It Works — From Text to Sparkling Clean in Simple Steps

Booking a West Village Cleaning Takes Under 60 Seconds

We designed the booking process to be the simplest thing you do all week. No app downloads, no sign-ups, no credit card upfront, no long forms. Text us or use Self Booking for $10 off, confirm a time, open the door. That is it.

01

Text or Self-Book

Text (212) 202-8400 with your address, the type of cleaning you want, and when you'd like us to come — or use Self Booking online for $10 off. A real human replies within minutes.

02

Confirm a Time

We share available dates, typical time estimates for your home size, and the rate. You pick what works for you. No deposit, no credit card held, no commitment.

03

We Clean

Our background-checked, insured cleaner arrives on time, introduces themselves, and gets to work. You can be home, at work, or out of town — it is up to you.

04

Pay Upon Completion

After the cleaning is complete, we send a secure invoice you can pay online by card. You only pay for the time actually worked — no rounding up, no minimum padding beyond our 2-hour floor.

What's Actually Included in Your West Village Cleaning

The Full Cleaning Checklist — Regular vs. Deep Clean

Every home is a little different. Every clean gets adjusted to your priorities. But here is the baseline of what is included in each service — so you know exactly what you are getting before we ever step foot in the door.

Regular / Maintenance Clean

  • Kitchen — counters, backsplash, stovetop, exterior of all appliances, sink & faucet polished, mop floor
  • Bathrooms — toilet inside and out, tub and tile scrubbed, shower glass, mirror, sink & counter, floor mopped
  • Bedrooms — beds made, surfaces dusted, floors vacuumed or mopped, mirrors wiped
  • Living / Family rooms — dust all surfaces, wipe TV console, vacuum upholstered furniture, clean glass tables
  • Floors — vacuum all rugs and carpets, mop all hard surface floors (hardwood, tile, LVP)
  • Dust & cobweb removal from reachable surfaces, light fixtures, ceiling fan blades (when accessible)
  • Empty all trash cans, replace liners if provided
  • General tidying — pillow fluffing, throw blankets folded, shoes straightened
  • Door handles, light switches, and high-touch surfaces wiped and sanitized

Deep Clean — Everything Above, Plus

  • Inside oven — racks, walls, glass, control panel scrubbed
  • Inside refrigerator — shelves removed and washed, interior wiped, seals cleaned
  • Inside microwave, toaster oven, and small appliances
  • Inside kitchen cabinets (upon request — typically adds 1–2 hrs)
  • Baseboards hand-wiped in every room
  • Interior window sills, tracks, and reachable glass
  • Behind and under furniture that can be safely moved
  • Ceiling fans (blades and housing), light fixtures, vents
  • Detailed scrub of tile grout in bathrooms and kitchens
  • Crown molding, trim, and door frames wiped down
  • Inside closets and pantry (when accessible)
  • Full shower glass de-scaling and re-polish
  • Hardware polished — cabinet pulls, fixtures, door handles

Need something custom? Just ask when you book. We adjust to your priorities — whether that is "spend extra time on the kitchen" or "skip the spare bedroom, nobody has been in it all week."

Proudly Serving West Village & Lower Manhattan, NY

Where We Clean — Neighborhoods We Serve In & Around West Village

West Village Maid Service is based in West Village and serves West Village and the surrounding Lower Manhattan area. If you are not sure whether we cover your address, just text us and ask.

West Village
Greenwich Village
Meatpacking District
Hudson Square
Chelsea
SoHo
NoHo
Flatiron
Tribeca
Union Square

Do not see your neighborhood? We still likely cover it. Text (212) 202-8400 with your address and we will confirm within minutes.

Frequently Asked Questions About West Village Cleaning

Everything You Might Want to Know Before You Book

These are the questions West Village residents ask us most often. If yours is not here, just text us — we answer fast and the answer is almost always "yes, we can do that."

How much does house cleaning cost in West Village, New York, NY?

Our West Village house cleaning services start at $59/hour when you provide supplies, $69/hour when we bring all supplies and equipment, and $89/hour for same-day or emergency service. Final cost depends on home size, condition, and type of cleaning. Most typical West Village homes fall between 3 and 6 hours per visit.

Do you charge by the hour or a flat rate?

We charge by the hour. That keeps pricing fair and honest — you only pay for the time your home actually needs. Flat-rate quotes almost always inflate the cost for small or well-maintained homes, and flat-rate companies typically rush larger homes to protect their margins. Hourly is fairer to everyone.

Is there a minimum number of hours?

We have a 2-hour minimum on all bookings, including first-time cleanings. Bookings with 2 or more cleaners require 48 hours notice, carry a 4-hour minimum, and receive no discounts — a multi-cleaner booking with under 48 hours notice is billed at emergency pricing ($89/hr).

How do I book a cleaning in West Village?

The fastest way is to text (212) 202-8400, or use our online Self Booking for $10 off. Tell us your address, the type of clean you are looking for, and a few possible dates. We typically confirm scheduling within 24–48 hours, with same-day availability on urgent requests.

Do you offer same-day cleaning?

Yes. Same-day and emergency cleaning in West Village is available at $89/hour. We dispatch a professional cleaner to your door within hours of confirmation, supplies included.

What payment methods do you accept?

We accept all major credit and debit cards through our secure online payment portal. We do not take payment upfront — you only pay after the clean is complete.

Do I need to tip my cleaner?

Tipping is never required, but always appreciated. If you feel your cleaner did a great job, a tip is a wonderful way to show it — and 100% of any tip goes directly to the person who cleaned your home, not the company.

What types of cleaning do you offer?

Regular maintenance cleaning, deep cleaning, move-in / move-out, post-construction and post-renovation cleanup, weekly / bi-weekly / monthly recurring service, Airbnb and short-term rental turnover, same-day emergency cleaning, pre- and post-event cleaning, small office cleaning, and interior window cleaning.

What is included in a regular cleaning?

A regular clean covers dusting all surfaces, vacuuming and mopping all floors, a complete kitchen clean (counters, sink, exterior of appliances, stovetop, floor), a complete bathroom clean (toilet, tub, shower, sink, mirror, floor), bed-making, trash removal, and general tidying. See our full checklist above.

What is included in a deep cleaning?

A deep clean covers everything in a regular clean, plus inside appliances (oven, fridge, microwave), baseboards, interior window sills and tracks, light fixtures, ceiling fans, behind and under movable furniture, grout scrubbing, cabinet fronts, door frames, crown molding, and detailed scrubbing of every surface. Expect roughly double the time of a regular clean.

Do you offer move-in / move-out cleaning?

Yes, and it is one of our most-requested services in West Village. Our move-in / move-out cleaning gets the home spotless for the next occupants or ready for you to settle in, including inside cabinets, inside appliances, and inside closets. Many of our West Village clients book this before handing over keys at closing.

Can you clean after a renovation or construction?

Absolutely. Post-construction cleanup is one of our specialties. We remove construction dust, drywall residue, paint splatter, grout haze, and the fine film that settles everywhere. Expect a longer initial clean than a maintenance visit — post-construction takes real time to do right.

Do you offer Airbnb and short-term rental cleaning?

Yes. We provide fast-turnaround cleaning between guests — fresh linens, restocked supplies, spotless bathrooms, staged photos if requested, and a guest-ready home before the next check-in.

Can I customize what gets cleaned?

Of course. Just tell us your priorities when you book, and we will tailor the cleaning to focus on what matters most to you. Skip rooms, focus on the kitchen, spend extra time on the baseboards — whatever you need.

Do you bring your own cleaning supplies?

We offer both options. At $59/hour you provide supplies. At $69/hour we bring every professional-grade supply, tool, and product. Same-day emergency service at $89/hour also includes all supplies.

What cleaning products do you use?

We use professional-grade cleaning products that are effective on a wide range of surfaces. If you have preferences for eco-friendly, fragrance-free, or specific brand products, just tell us when you book — we are happy to accommodate.

Can I request eco-friendly or green products?

Yes. We are happy to use eco-friendly, non-toxic, or hypoallergenic products. Many of our clients with small children or pets request this.

Do I need to provide a vacuum or mop?

Only if you choose our $59/hour rate — at that tier you provide all supplies and equipment. At $69/hour and $89/hour, we bring everything, including commercial-grade vacuums and mops.

Are your cleaners background-checked and insured?

Yes. Every cleaner on our team is fully background-checked before their first shift, licensed, and insured. We carry general liability insurance up to $1,000,000 and full bonding.

Are your cleaners employees or contractors?

Our cleaners are long-term members of our team, not random gig workers. Every cleaner is background-checked, trained to our standards, and paid fairly enough to stay with us long-term — which is the real reason our recurring clients see the same face every visit.

Do you carry liability insurance?

Yes. We carry full general liability insurance and bonding on every visit. Your home and belongings are protected every time we are there.

What if something is damaged during cleaning?

We carry liability insurance for exactly this reason. If anything is accidentally damaged, contact us immediately and we will resolve it. Your property is always protected.

Can I request the same cleaner each time?

Yes. We do our best to match you with the same cleaner for recurring appointments — consistency matters, and we know you want to build a trusting relationship with someone who knows your home.

Will I need to be home during the cleaning?

It is entirely up to you. Many West Village clients leave a key with the doorman, provide building access, or arrange entry through a housekeeper or nanny. You are welcome to be home or out — whatever is most comfortable for you.

How far in advance should I book?

We recommend booking 2–3 days in advance for regular cleanings. For same-day service, contact us as early in the day as possible and we will do our best to accommodate. Recurring clients get priority over one-time bookings.

What is your cancellation policy?

First-time and one-time services cannot be canceled or rescheduled once confirmed. Recurring services (weekly, bi-weekly, monthly) require 7 days notice to reschedule, and cancellations are only permitted if you are discontinuing the service entirely with 7 days notice. We do not take payment upfront — we hold your spot on our busy schedule and turn away other clients to do so. Late cancellations directly affect the team member who was counting on that shift.

Can I reschedule my cleaning?

Recurring clients can reschedule with 7 days notice. First-time and one-time services cannot be rescheduled once confirmed — same reason as above. We hold your spot without collecting payment and turn away other clients to do so, so rescheduling leaves our cleaner without income they were counting on.

What days and hours are you available?

Our West Village operation runs Monday through Saturday, 7 a.m. to 7 p.m. Our booking line is available 24/7 — text (212) 202-8400 anytime and we will get back to you within hours, often minutes.

Do you clean on weekends?

Yes, we offer Saturday appointments from 7 a.m. to 7 p.m. Sunday availability is limited — contact us to check whether a specific Sunday slot is open.

Do you offer recurring cleaning schedules?

Yes. We offer weekly, bi-weekly, and monthly recurring cleaning. Recurring clients get priority scheduling, a consistent cleaner, and a 10% discount after the first visit is complete.

What areas do you serve?

We serve West Village, Greenwich Village, Meatpacking District, Hudson Square, Chelsea, SoHo, NoHo, Flatiron, Tribeca, and Union Square, plus the surrounding Lower Manhattan area.

Is there a travel fee for areas outside West Village?

No travel fees within Lower Manhattan. Our hourly pricing is the same across every neighborhood we serve. If we quote a longer ride on a same-day emergency, it is always clearly communicated upfront.

What if I am not happy with the cleaning?

Your satisfaction is guaranteed. If you are not happy with any aspect of the clean, contact us within 24 hours and we will send someone back to make it right — at no extra charge. That is the promise.

How do you maintain quality?

We use detailed checklists, conduct regular quality reviews, and only work with experienced, vetted cleaners. Every clean is held to the same standard whether we are in a West Village high-rise, a Manhattan home, or a Greenwich Village loft.

Do you have reviews I can read?

Yes. We have a 4.9-star rating with more than 75 verified client reviews across our West Village and NYC operations. You can read them above and on our full Reviews page.

How long have you been in business?

Our parent company, The NYC Maid, has been serving the New York metro area since 2018. West Village Maid Service was launched as our dedicated Lower Manhattan operation to bring the same quality and transparency to West Village.

Can you clean if I have pets?

Absolutely. We love pets. Just let us know when you book so we can plan accordingly. We are experienced with dogs, cats, birds, and everything in between — and we are careful about keeping pets safe and secure during the clean.

Can you clean a small apartment or co-op?

Of course. Studios, one-bedrooms, and small spaces are no problem. Our 2-hour minimum is usually perfect for a thorough small-space clean.

Do you clean larger condos, lofts, and townhouses?

Yes. We regularly clean multi-bedroom homes of every kind across West Village. For larger units, we often send a two-person team to finish in reasonable time.

Can you help prepare for a party or holiday?

Yes. We offer pre-event and post-event cleaning. Get the home guest-ready before, or let us handle the cleanup the next morning — or book both and save.

Do you have a referral program?

Yes. Refer a friend and you earn 10% commission on every cleaning they book — not just the first one. It is recurring income for as long as they stay a client.

Is West Village Maid Service the same company as The NYC Maid?

Yes. West Village Maid Service is A NYC Maid Services Company — our dedicated Lower Manhattan operation, run by the same team and held to the same standards as our parent brand, The NYC Maid. Same insurance. Same background-checked cleaners. Same phone number for booking.

How do I contact you?

Text (212) 202-8400 or email hi@thenycmaid.com. Texting is by far the fastest way to reach us.

Ready For a Clean Home You Actually Look Forward To Coming Back To?

Text us now — or use Self Booking for $10 off. Pricing, availability, and scheduling confirmed in minutes, not days. No app, no form, no credit card required. Just a real human on the other end. Serving West Village and all of Lower Manhattan, six days a week.

Office hours: Mon–Sat, 7 a.m. – 7 p.m. · Booking line: 24/7